International Patient Services
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International Patient Services
Support And Care For Our Global Community
Our commitment to providing quality service to our international patients matches the caliber of care you expect to receive at NG Hospitals. We offer an individualized approach to serving the unique needs of our international patients before, during and after your visit.
When you work with International Medical Services to arrange your medical care, you are paired with a member of our team who is an expert in addressing your unique needs. We are committed to making each patient’s stay an exceptional experience.
Our services include providing help with the following:
- Information about services, programs and physicians.
- Medical cost estimates and billing arrangements.
- Identification of a physician to meet each patient’s unique needs.
- Appointment scheduling, including consultations and follow-up care.
- Facilitate communications with physicians, family and friends and home.
- Interpretation services in multiple languages.
- Transportation and accommodation.
Remote Consultation
- Answer your “who”, “what”, where”, “how” and “why” queries
- Guide you for the consultant doctor
- Share an all-inclusive cost estimate for the recommended treatment
- Share details about the recuperation- the time period, precautions to be taken, any special requirements pertaining to diet/physiotherapy etc.
Our International Patient Services team will help you with scheduling appointments with your doctors. You can also use the Book an appointment link to do it yourself.
Our International Patient Services team will smoothen your stay at every stage, from the moment you arrive till you go back. They will:
- Fix the initial consultation with the doctor(s)
- Schedule standard pre-surgical tests required
- Explain your pre/post-surgical medication to you
- Make sure you get a comprehensive written medical report on discharge
- Arrange for a consultation with the dietician who will then personalize our special international menu to your medical and religious needs,and tastes.
- Organize daily email updates to your referring doctor and your family back home
Once you confirm your visit to our facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.
Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:
- Patient’s name and passport number
- Medical escort’s name and passport number
- Country
- Your tentative date of arrival at Vadamalayan Hospitals for treatment Note
- If you are travelling on a medical visa, you are required to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
- Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner’s office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
- Please bring 10 passport size photographs with you for the above formalities
Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious hotels.
Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged by us.
Before your arrival, our International Patients Services Team will send you the name and contact details of the staffer being sent to meet you. This person will escort you to the hospital or accommodation. If you are unable to find the person sent to pick you up, all you need to do is call our hospital helpline.
For your convenience we offer a number of payment modes:
Wire Transfer:Transfer money directly from your bank account to Vadamalayan Hospitals Private Limited’s account it takes about 7 working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in cash.
Note
- We will send you our bank details on request
- The transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt
- Direct payment at the hospital:Pay your hospital bill at the hospital directly through cash, card, or traveller’s cheques.
Note
- We accept all major credit cards like VISA, MASTER Card, AMEX and CIRRUS
- We accept payment for inpatient services in the following currencies: US Dollar, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal and Singapore dollars
If your medical insurance policy covers services rendered overseas, we will be happy to discuss payment options with your insurance provider.
